We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
Customers will only be charged once at most for shipping costs (it does not include returns); No matter No-restocking or restocking, it needs to be charged to the consumers for the return of the product.
30 Days Guarantee：
Thank you for shopping on thesunbow.com. Online purchases (except lingerie, swimwear,bags&accessories, and final sale) made through thesunbow.com can be returned or exchanged within 30 days from the delivered date.
All return/exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
You are welcome to make an exchange as long as it is in stock or alternatively get a refund. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. We do not offer Freight To Collect (FTC) service for the packages returned. The return shipping cost for the returned packages is non-refundable.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at
firstname.lastname@example.org to request the exchange/return.
Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.
If you contact us within 24 hours and the goods are not shipped before replying to the mail, you can cancel the order. You should submit a help ticket from the e-mail:
email@example.com once your decision to cancel the order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will process the refund within a week after receiving your return package. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is a credit card.
We will NOT accept order cancellation request if the orders have been shipped.
“If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product. “
If you have any further questions, please contact our customer services at firstname.lastname@example.org.